Frequently asked questions

A retainer is required to secure all appointments and is applied toward your final balance.Retainers typically range from $30–20% of the service total, depending on the service, and are non-refundable.Appointments are not confirmed or held until the retainer is paid. If multiple clients request the same time, the first completed payment secures the appointment.If you need assistance booking by text, a secure payment link may be sent through our official booking platform or salon phone number, 512-920-0015.

Reschedule at least 72 hours before your appointment to transfer your retainer.Retainers may be transferred once to a new date within 30 days.A new date must be provided when submitting a rescheduling request.Less than 72 hours’ notice requires a new retainer.Availability is not guaranteed.

Cancellations must be made at least 24 hours before the scheduled appointment. Cancellations made with less than 24 hours’ notice will be subject to a 50% cancellation fee. Retainers remain non-refundable. Repeated late cancellations may affect future booking eligibility.

Clients are given a 15-minute grace period.Arriving more than 15 minutes late may result in a shortened or modified service, rescheduling, cancellation, or additional fees.If your appointment is canceled due to excessive lateness, applicable late-cancellation or no-show fees may apply.If you’re running late, please let us know as soon as possible. We’ll advise you of any available options.

A client who does not arrive for their appointment and does not provide proper notice will be considered a no-show.No-shows will be charged 75% of the remaining service balance.The retainer remains non-refundable.No-show clients will be banned from future bookings.

The remaining balance is due in cash only.Please confirm you have the full cash balance before your service begins. Clients may not leave after the service is completed to obtain cash.Zelle, Cash App, and Venmo are not accepted for final balances.All payments are non-refundable.

Unless your appointment includes a wash + blow-dry:Hair must arrive clean, fully detangled, product/oil-free, and properly blown out. Hair does not have to be straightened.Hair should generally be at least 4 inches long. Shorter hair must be approved before booking.Excessive detangling, matting, buildup, or additional preparation may result in extra fees, or cancellation. Cancellation fees may apply.

No additional guests are allowed unless they are also receiving a service.For children receiving a service, only one parent or guardian may accompany them.

Kids services are for ages 6–12.The child must be able to sit independently for the duration of the appointment.One parent or guardian may accompany the child.Additional guests are not permitted unless approved.If the service has to be stopped because the child is unable to safely continue, the client will still be charged for the service booked.

ACV rinses must be requested in advance and may not be available for same-day appointments.We use braiding gel and X-Pression pre-stretched braiding hair during services. Hair may also be blown out as part of the preparation process, and heat protectant will be used when applicable.Please inform us of any known sensitivities, allergies, scalp conditions, or previous reactions before booking so we can determine whether the requested service can be safely accommodated at our salon.

Hair is included with most braiding services unless otherwise stated.If bringing your own braiding hair, X-Pression Pre-Stretched Hair only. See the Service Guide for approved hair and reference photos.Clients are responsible for the quality and suitability of any hair or extensions they provide.Incorrect, insufficient, or unsuitable hair may result in additional charges, service changes, or cancellation. Applicable cancellation fees will be charged.

Clients receiving color, lightening, smoothing, relaxer, or other chemical services must disclose any previous chemical history, including: Permanent hair color Demi-permanent color Bleach or lightener Relaxer Keratin or smoothing treatments Henna Box color Other chemical treatments Failure to disclose previous chemical history may affect the outcome of the service. The salon may require: A consultation Strand test Patch test Additional appointment Modification or cancellation of the requested service Hair integrity and safety take priority over achieving a requested result.

Mobile ServicesMobile services start at $100, unless otherwise quoted.A full service address is required before a final mobile-service quote can be provided.Travel fees vary based on distance, location, service type, and travel time.Clients must provide a safe and appropriate environment for the service.Additional parking or access fees may be charged to the client when applicable.

LOYALTY PROGRAM / REWARDSGeneral Loyalty Rules Points and rewards are subject to eligibility, have no cash value, and cannot be combined with active promotions unless stated otherwise. Rewards may be changed or discontinued at any time.Redeeming RewardsClients must have an active loyalty account and remain opted in to notifications to earn and redeem points. Loyalty rewards may only be redeemed with an eligible braiding appointment and cannot be redeemed as a stand-alone service. Takedown-only appointments are excluded. Free Wash & Blow-Dry RewardMust be redeemed with a qualifying braiding service and cannot be used for takedown-only appointments.Newsletter & PointsUnsubscribing or opting out of notifications may result in loss of points, and previously lost points may not be restored after re-subscribing.Referral RewardsRewards apply to new-client referrals only. The referred guest must complete a paid appointment before the reward is issued. Referral rewards cannot be combined with active promotions unless stated otherwise.

Service TimingAppointment and service times are estimates and may vary.We aim to seat clients within approximately 15 minutes of their scheduled appointment time.Completion times are not guaranteed.Please avoid scheduling time-sensitive plans immediately after your appointment.

Service Concerns & AdjustmentsPlease review your hair before leaving and address any concerns at that time.Concerns reported after the appointment must be submitted within 48 hours.Concerns reported after 48 hours may not be addressed.We may require you to return so the service can be inspected.Completed services are non-refundable.Any correction or adjustment is offered at the salon’s discretion.

Policies, pricing, and service requirements are subject to change. Please review current policies before booking. HairLeganza Beauty Bar reserves the right to refuse or discontinue service to anyone.Clients are responsible for their personal belongings.Please respect others and use headphones for calls, meetings, streaming, music, or videos. Photos or videos may be taken during or after your service for social media, website, portfolio, marketing, or advertising.If you prefer not to have your face shown, please let us know before your service begins. Your face may be covered or kept out of the photo while the hairstyle is still photographed. Prices listed are starting prices unless otherwise stated. Final pricing may vary based on hair length, size, density, condition, preparation, products, time required, or changes to the booked service.